The economic situation of these last few years has impelled users of basic services such as electricity, water and gas to increasingly take full advantage of the voluntary period for payment of their bills. Numerous families have stopped paying the bills for basic utilities on time (it is estimated that delinquency from failing to pay electricity bills has quadrupled since 2009). In addition, the sector has to deal with a stricter regulatory environment with tougher conditions for halting supply to defaulting customers, in addition to cuts in public subsidies.
Utilities are facing an unprecedented increase in defaults and need to execute friendly collection strategies which have not thus far been deemed a priority; delinquencies have been up until now resolved by implementing “one-size-fits-all” strategies, with technologies and systems which are unprepared for this activity.
How we can help
At IMSolutions we can help to integrate default prevention into your customer strategy. Our integrated SaaS solutions make it possible to:
Segment customers based on their past payment history, improving on the “one-size-fits-all” strategy.
Define and automate the collection process for each segment.
Identify the best channel and time for contact and payment.
Optimise management of internal resources.
Analyse and improve the efficiency of collection processes based on real-time information.
IMSolutions cuenta con los mejores socios tecnológicos para seguir innovando juntos en el desarrollo de nuevas soluciones para la transformación digital de los procesos de riesgos y cobros.
Hemos establecido con nuestros partners relaciones sólidas y a largo plazo, basadas en un ADN común: la filosofía Fintech y la innovación.